Refund policy
This policy explains how returns, refunds and problems with an order are handled at Closet Rush. Please read it before you place an order. By placing an order on closetrush.co, you agree to this policy.
All sales are final
All sales at Closet Rush are final. Because every piece is one of a kind, authenticated and checked before it ships, we do not accept returns or exchanges, we do not offer refunds, and an order cannot be cancelled once it is placed. This applies to every item on the site, including items that are on sale.
Before you buy
Each product page shows photos of the piece and the sizes available. Please look at all the photos and read the product details. Compare the sizing with something you already own, because fit can change from one brand to another.
If you are not sure about a size or a detail, contact us before you order and we will help you choose.
Damaged or incorrect items
We want you to get the piece you ordered, in the condition shown on the product page. If your item arrives damaged, or is not the item you ordered, we will make it right.
To report a problem:
1. Contact us within 48 hours of delivery.
2. Include your order number.
3. Send clear photos of the item, its labels or tags, and the package.
4. Tell us in a few words what is wrong.
Please keep the item and all packaging until we reply. We may ask you for more photos. Reports sent more than 48 hours after delivery may not be accepted.
What we will do
After we review your report, we will reply as soon as we can. If the problem is confirmed, we will send you a replacement if the same piece in the same size is available. If it is not available, we will give you store credit for the full amount you paid, which you can use on any piece on the site.
Problems we cannot accept
We cannot accept a claim for:
- Change of mind
- Size or fit
- Color differences caused by your screen or lighting
- Items that were worn, washed, altered or damaged after delivery
- Problems reported more than 48 hours after delivery
Authenticity guarantee
Every piece is checked before it ships. If a piece you bought from us is ever proven to be fake, contact us with your order number and the proof. Send the piece back and we will refund you in full, including the shipping cost. This is the only case where we give money back instead of store credit, because a piece that is not what we said it was is not a final sale.
Lost packages
If your package has not arrived 14 days after the shipping date, contact us. We will open a claim with the carrier. Once the package is confirmed lost, we will send a replacement if the piece is available, or give you store credit for the full amount you paid.
How store credit works
Store credit is sent to you by email as a code for the full amount you paid. If the problem was our mistake, the shipping cost is included. The code does not expire and you can use it on any piece on the site. Store credit is given in place of a refund, because all sales are final.
Order cancellations
Orders cannot be cancelled. All sales are final from the moment your order is placed, even if the order has not shipped yet. If you no longer want the piece you ordered, contact us with your order number. We do not give refunds, but we can offer store credit that you can use on another piece.
Payment disputes
If you have a problem with your order, please contact us before you contact your bank or card provider. We want to solve it directly with you.
Contact us
For any question about returns or refunds, use the Contact page on our website, closetrush.co/pages/contact. Please include your order number so we can help you faster.