Closet Rush ships authenticated luxury and streetwear to the United States and Canada. This policy explains when your order ships, how long delivery takes, what it costs, and what to do if something goes wrong with your package. By placing an order on closetrush.co, you agree to this policy. 

Where we ship

We currently ship to addresses in the United States and Canada. We do not ship to other countries at this time. Please enter a full street address at checkout so the carrier can deliver your order. 

Order processing time

Every piece is checked before it ships. Orders ship within 2 business days after payment is confirmed. Business days are Monday to Friday, not including public holidays.

Orders placed on a weekend or a holiday are processed on the next business day. During busy periods, such as new drops and holiday sales, processing can take a little longer. If that happens, we will email you.

Estimated delivery time

Delivery times start on the day your order ships, not the day you place it. They are estimates from the carrier and are not a guarantee. 

Shipping cost

Shipping is a flat rate of $15 CAD per order. Orders above $150 CAD ship free. Prices on this site are in Canadian dollars and are shown in your local currency based on where you are. You will see the shipping cost at checkout before you pay. It is never added after you place your order. 

Order confirmation and tracking

After you place your order, you will get an order confirmation email. When your order ships, we send a second email with your tracking number and a tracking link. Tracking can take up to 24 hours to show its first update after the label is created.

If you do not see our emails, check your spam or junk folder, then contact us.

Duties, customs and taxes

Orders shipped to the United States can be subject to import duties, customs fees and taxes. These charges are set by customs authorities, not by Closet Rush, and we cannot tell you the amount before delivery. 

Duties, customs and taxes are not included in the item price or the shipping cost. The buyer is responsible for paying them. If a package is refused because the buyer will not pay these charges, it may be returned to us, and the cost of the return shipping may be taken from the refund. 

Address accuracy

We ship to the address you give us at checkout. Please check it carefully before you place your order.

If you notice a mistake, contact us as soon as possible. We can change the address only if the order has not shipped yet. Once an order has shipped, we cannot change the address.

Undeliverable packages

If a package is returned to us because the address was wrong or incomplete, or because it was not collected, contact us. We can send it again once the new shipping cost is paid. 

Delivery delays

Carriers can be delayed by weather, holidays, high volume and customs checks. These delays are outside our control. If your tracking has not updated for 5 business days, contact us and we will check with the carrier. 

Lost, damaged or stolen packages

Damaged packages. If your package arrives damaged, take photos of the package and the item, then contact us within 48 hours of delivery. Send your order number and clear photos.

Packages marked delivered that you did not receive. Check with neighbors and your building first, then contact us.

Packages that do not arrive. If your package has not arrived 14 days after the shipping date, contact us. We will open a claim with the carrier. Once the problem is confirmed, we will send a replacement if the piece is available, or give you store credit for the full amount you paid.

All sales are final. For how we handle damaged, incorrect or lost items, see our Returns and Refunds Policy .

Contact us

For any question about shipping, use the Contact page on our website, closetrush.co/pages/contact. Please include your order number so we can help you faster.